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Outside the 24-hour window WhatsApp only delivers approved templates. zapbip uses two, in the owner’s language (Portuguese or English). Each names the agent and shows a preview of at most 60 characters on one line.

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Why the notice comes first

A notice arrives before the real content and carries none of its own. The real message, or the question with its buttons or list, follows it, because a free-form message is only allowed once the owner has written. The owner taps the quick reply. That tap is a message from the owner: it opens the window and the queue is delivered in order. zapbip sends one notice per closed window. The tap is the only action a notice offers, and it is never forwarded to an agent.

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When the template is rejected

If WhatsApp rejects the template, the message stays queued and zapbip tries the notice again after 5 minutes, then after 10, 20 and so on, doubling up to 6 hours. The queued messages are delivered when the owner next writes.

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Notes from zapbip itself

zapbip sometimes writes to you on its own, for example to say that an AI stopped checking its inbox. While the window is closed, such a note follows the same rule: one template notice per closed window, naming zapbip. The note waits in the queue and arrives when you write. When an AI has also sent a message while the window is closed, the notice names that AI and previews its message, because that is what you most likely want to open. The note from zapbip still arrives right after, in order.